Privacy Policy

Summary

GlowLimo does not use cookies, does not run analytics, and carries no advertising trackers. The only personal information we receive is what you choose to give us — when you book a trip on this site, or when you call, message, or email us.

Information we collect

When you book a trip on this site, we receive:

• Your first and last name
• Your email address and phone number
• Your company name, if you choose to give one
• Your itinerary — pickup address, any stops, destination, and the date and time for each of them
• Number of passengers, the occasion, and any special requirements
• The vehicle option you select, and any notes you add

We never receive your card number. Payment is handled by Square, whose form runs inside this page but sends the card details straight to Square. What comes back to us is a payment reference and, for your receipt, the card brand and its last four digits. We store the reference; we cannot see or charge the card ourselves.

While you are building a trip, the details you have entered so far are kept in your own browser (session storage) so that a refresh does not erase your work. That copy stays on your device and is cleared when you close the tab.

If you call, message us on WhatsApp, or email us, we receive whatever information you include in that message.

Our hosting provider records standard server logs, which may include your IP address, browser type, and the time of your request. These logs are generated automatically for security and reliability, and we do not use them to build a profile of you.

Booking agreement records

When you tick the box accepting our Terms & Conditions, Cancellation & Refund Policy, and this Privacy Policy at checkout, we record that acceptance alongside your booking: the date and time, the version of each document you were shown, a copy of the exact text of those documents, your IP address, and your browser’s user-agent string.

That record exists for one purpose — to be able to show, later, what you agreed to and when. It is visible only to authorized staff, it is never published, and it is not used for advertising, profiling, or any form of tracking.

Why we use it

Solely to serve you: to price your trip, to confirm and run your reservation, to take payment, and to reach you about it. We do not use your information for advertising, and we do not send marketing email unless you ask us to.

Cookies and tracking

This website sets no cookies. It does not use Google Analytics, Google Tag Manager, the Meta Pixel, or any other analytics or advertising tag, and none of the third parties below is used to track you across other websites.

Our home page loads entirely from this domain. The booking page loads two services it needs in order to work: Google Maps, which suggests addresses and measures your route, and Square, which takes the card payment. Each receives only what its job requires — the addresses you type, and the payment, respectively — and each is governed by its own privacy policy.

If we add analytics or advertising measurement in the future, this section will be updated before that change goes live, and a cookie notice will be presented where required.

Who else can see your information

We do not sell or share your personal information. It reaches only:

• Our hosting provider (Vercel Inc.) — serves the site and keeps the server logs described above.
• Google LLC — the Maps and Places services that suggest addresses and measure the route of the trip you are building.
• Square, Inc. — processes your card payment. Square receives the card details directly; we receive only the result.
• Our email provider — used to send your booking confirmation, receipt, and any reply from us.
• WhatsApp (Meta Platforms, Inc.) — only if you choose to contact us through it. That conversation is also governed by Meta’s own privacy policy.

How long we keep it

We keep bookings, invoices, and related correspondence for as long as needed to serve you and to meet our record-keeping and tax obligations as a licensed transportation provider. You can ask us to delete your information at any time — see your rights below.

Your California privacy rights

Under the California Consumer Privacy Act, as amended by the CPRA, if you are a California resident you have the right to:

• Know what personal information we have collected about you
• Request a copy of it
• Request that we correct it
• Request that we delete it
• Not be discriminated against for exercising any of these rights

We do not sell your personal information and we do not share it for cross-context behavioral advertising, so there is nothing to opt out of on that front. We also do not collect the categories the CPRA defines as sensitive personal information — including card numbers, which reach Square and never reach us.

To exercise any of these rights, contact us using the details at the bottom of this page. We may need to confirm your identity before acting on the request. You may also use an authorized agent, in which case we may ask for proof of that authorization.

We will confirm receipt of your request within 10 business days and respond within 45 calendar days. If we need more time, we will tell you why and may extend by up to a further 45 days, as the law allows.

Children

This site is not directed to children under 16, and we do not knowingly collect their personal information. Bookings are made by adults, who may of course be traveling with children.

Security

The site is served over HTTPS. No payment information is collected on this website. No system is perfectly secure, but we take reasonable measures appropriate to the small amount of information we handle.

Changes to this policy

If this policy changes, the version and the effective date at the top change with it. Material changes will be described in this section.